Atosa Catering Equipment UK Ltd: STANDARD TERMS & CONDITIONS OF SALE (‘this agreement’) 

In this Agreement,

the “DEALER” means any person who places an order with Atosa Catering Equipment UK Ltd.

the “Goods”

means any items sold or supplied by Atosa Catering Equipment UK Ltd under an order.

“Atosa Catering Equipment UK Ltd”

means Atosa Catering Equipment UK Ltd, a company incorporated in England and Wales with company number 08196425

“Order”

means any request or order via mail order to purchase the Goods.

“Parties”

refers to the Dealer and Atosa Catering Equipment UK Ltd.

“Specification”

means any specification for the Goods or Parts, including any related plans and drawings, that is agreed in writing by the dealer and thesupplier, or, if no such specification has been agreed, such specification as is normally regarded as being commercially acceptable.

“Parts”

means specified parts of the Goods, being any compressor, temperature controller, condenser unit, power switch, fan, fan switch, heater protector or any other part confirmed in writing by the Supplier, but not any elements, heat lamps, light bulbs, fittings or glass, hoses, external fittings or consumable items.

1. Ordering

1. It is the Dealers responsibility to make sure the item/s ordered are of the correct specification, size and requirements for their customer needs.

2. Delivery & Collection Services

• Atosa Catering Equipment UK Ltd offer free delivery as standard on all large orders.

• Delivery, on orders over £175.00 + VAT is free of charge to the dealer only, unless stated otherwise. Please contact orders@atosauk.com for delivery charges for any orders below £175, or smaller units such as Bain Maries, etc.

• Free delivery is a kerbside service only, for an additional cost, Atosa Catering Equipment UK Ltd can offer an unpacking service, and arrange deliveries with obstacles such as steps and deliveries that require 2+ delivery men.

• Standard delivery will take place between 8.00am – 5.30pm, Monday to Friday, up to 5 working days, except bank holidays. (Special Delivery can be arranged outside of these hours, for an additional fee). Please contact orders@atosauk.com to request further information.

• Atosa Catering Equipment UK Ltd will use reasonable endeavors to deliver the goods within the time agreed when the Dealer places an order and, if no time is agreed, then within a reasonable time, but the time of delivery will not be of the essence. If, despite those endeavors, Atosa Catering Equipment UK Ltd is unable for any reason to fulfil any delivery or performance on the delivery date, Atosa Catering Equipment UK Ltd will be deemed not to be in breach of the contract, nor (for the avoidance of doubt) will Atosa Catering Equipment UK Ltd have any liability to the customer for direct, indirect or consequential loss (all three of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, depletion of good will and like loss) howsoever caused (including as a result of negligence) by any delay or failure in delivery except as set out in this condition.

• Delivered price based on the ground floor (no steps or stairs) with clear access (i.e. equipment can be positioned in the final installation location without equipment or site modifications).

• Deliveries are kerbside/goods in only, except for upright refrigeration which are available as unpacking and positioning free of charge to clear access ground floor only. Prices for unpacking and positioning for additional items are available to Ground Floor only, (No lifting required) via orders@atosauk.com.

• Clear access for delivery means clear access via road to site – i.e. no double yellow lines, restricted size vehicles, roadworks, etc. Clearaccess to installation position within the building – i.e. doorway wide enough for the unit to go through, no steps or obstacles, etc. (No lifting required.)

• It is the responsibility of you the Dealer to ensure you have advised your customer that their delivery will be “kerbside” unless the customerhas paid for an unpack and position delivery. Or we the supplier offer this as a part of the sale as part of a defined ‘key account’.

• We will advise the Dealer of the delivery date. It is the Dealer’s responsibility to then pass this information to the Dealer’s customer and at the same time advise the Dealer’s customer that our transport will give them a courtesy telephone call about one hour before delivery subject to theDealer having supplied us with the correct telephone number. There may be time that these calls are made out of the normal 9-to-5 hours. It is the responsibility of the dealer to make the end user aware that they may receive a call before 9am and after 5pm. The Dealer’s customer will be required to be available to accept this call. If the customer is unavailable to take this call the transport company will still go ahead to attempt delivery.

• Deliveries will be undertaken on a large truck. It is the Customers responsibility to make sure a vehicle of this size can access site. Failure to inform Atosa Catering Equipment UK Ltd of vehicle access restrictions that result in an aborted delivery will be chargeable to the Dealer. Specialistdelivery services can be quoted but must be requested in advance of the order being placed.

• It is the Customers responsibility to make sure site access is suitable for the item/s ordered. Atosa Catering Equipment UK Ltd ask that access points and the final place of positioning are measured and assessed thoroughly. An aborted delivery due to access restrictions or the unitnot being able to fit will be chargeable to the Dealer. A chargeable site survey service is available but must be arranged in advance of the order.

Transport has an allocated time for each delivery and will only wait for 15 minutes. After 15 minutes, transport will contact Atosa Catering Equipment UK Ltd head office to establish the issue, if the issue is unable to be resolved after a ‘reasonable’ amount of time, we will arrange to re-deliver at a convenient time which will be charged. A reasonable amount of time will be determined by particular circumstances of delivery.

• Postponement or cancellation (less than 48hrs hours) of delivery and/or installation will result in a cancellation charge.
  • Rearranged delivery will be priced on application.

2.10 Any costs incurred due to inadequate site access shall be charged to the Dealer.

2.11.(a) If the Dealer fails to take delivery of the goods, Atosa Catering Equipment UK Ltd shall be entitled to invoice and be paid for the goods as though they had been duly delivered. Atosa Catering Equipment UK Ltd may arrange storage of the goods until actual delivery and charge the Dealer for the reasonable costs of storage.

2.11(b) Collection & disposal of similar sized unit, ground floor only. Old units must be clear of product, disconnected and ready for collection at thepoint of delivery. Additional services are available at an additional cost and must be quoted in advance of the delivery date.

Special deliveries are placed on application.

Please note: It is the responsibility of the Dealer to supply full information regarding the site and access. Any access issues should be clearlystated in advance. If upon arrival the deliverers cannot complete the task due to site access restrictions, the dealer will be responsible for any costs incurred, including re-stocking fees, re-deliveries, specialist equipment, or additional manpower.

• The Dealer may nominate its own carrier, in which case it must coordinate the delivery with Atosa Catering Equipment UK Ltd.

• Unless otherwise agreed in writing, the Dealer will be responsible for all costs associated with delivery, including any special packaging orrequired crating, freight, insurance and other charges arising from the point of despatch of the goods to the point of delivery.

• Prices apply to UK Mainland only. For all other areas please contact us for a quotation via orders@atosauk.com.

• Unpack & Position Service

• Unpack position (any ground floor location) will incur an additional cost, this service requires access to 3-pin plug/230v within 2 meters at the time of delivery, a start-up and removal of packaging service is available if required. (Does not cover 3-phase equipment or any electrical work)

4. Inspecting & Signing for Goods

• It is the Customer’s responsibility to inspect the goods upon delivery. Atosa Catering Equipment UK Ltd accepts no responsibility for alleged non-delivery, shortfall of goods, or other discrepancy unless notification is received upon delivery from the date of delivery. In the absence of suchnotification the Dealer/Customer shall be deemed to have accepted the goods.

• If the outer packaging or item/s is damaged upon delivery, the Customer must ensure the courier signs to this effect on proof of delivery and the customer must notify Atosa Catering Equipment UK Ltd immediately. Notification of damage after the item has been delivered and signed for will not be accepted for any subsequent claim.

• Any damage or item issues must be reported to Atosa Catering Equipment UK Ltd immediately at point of delivery. Once the item/s has been switched on and/or used, Atosa Catering Equipment UK Ltd Catering Equipment UK Limited can no longer exchange the item/s.

• Signing for the delivery means the Dealer/Customer has accepted the delivery and agreed the items are in good condition. A signed POD can be provided as proof.

• Signing for goods as unchecked (or similar) will not be accepted for any subsequent claim.

 

5. Set to Work

• If the customer chooses to install themselves or sources third party engineers, the customer is accepting responsibility for the workundertaken. In no part will the machine manufacturer or Atosa Catering Equipment UK Ltd be responsible for the site services, pipe work, cabling and connections.

• Machines will not be covered under warranty for machine damage caused by the Dealer/Customer or third-party engineers.

 

6. Cancellations/Returns

• Goods dispatched to the Dealer/Customer and subsequently accepted for cancellation by Atosa Catering Equipment UK Ltd will be subject toan abortive delivery charge, as well as any cancellation charge deemed necessary by Atosa Catering Equipment UK Ltd.

• Atosa Catering Equipment UK Ltd at its absolute discretion may agree to the return of the goods by the dealer provided that the goods are returned at the dealers expense, in the same condition and in the original packaging, free of external labels or markings as of the date of dispatch by Atosa Catering Equipment UK Ltd Catering Equipment UK Limited or their agents.

• Any goods agreed by Atosa Catering Equipment UK Ltd as acceptable for return for any reason (excluding faulty goods) will be subject toa restocking charge together with reimbursement of any expense incurred by Atosa Catering Equipment UK Ltd, as a consequence of the return of said goods to Atosa Catering Equipment UK Ltd stock. Re-stocking fees do vary dependent on the goods. 25% with original packaging and pallet, 50% unpacked.

• Any goods returned damaged will result in additional charges being made to the Dealer for repairs or, if the goods are beyond economicalrepair, the return of the goods to the Dealer, at the Dealers expense, and no refund being given.

• ‘Specialist’ ‘Bespoke’ and ‘Built to Order’ units may not be cancelled once the order is placed or may not be excepted for return and no refundgiven. This will be completely at the discretion of Atosa Catering Equipment UK Ltd.

• No goods will be accepted for return 10 working days after the delivery date.

7. Warranty (UK Mainland Only)

• Warranty calls will be attended within 72 hours (standard working hours mon-fri.) of the relevant forms sent to services@atosauk.com or an acknowledged email accepted by an Atosa Catering Equipment UK Ltd representative. Atosa Catering Equipment UK Ltd aim to attend allwarranty calls as quickly as possible but may at times have to advise of a delayed response due to matters out with our control i.e. unforeseen logistical conflicts (transport failures such as breakdown & road closures), weather related issues.
  
  • Atosa Catering Equipment UK Ltd or the nominated contractor will endeavor to notify the Dealer or Customer promptly and offer alternative dates/times.

• Warranties are supplied by the machine manufacturer. Warranties supplied by the manufacturer are subject to the manufacturer’s terms andconditions and based on the warranty of either 1 year, 2 years or 3 years at the time of order. Extended warranties are available, please contact orders@Atosauk.com or your dealer for further information and prices. (UK).
  
  • Warranties are for the machines only.
    
  • Warranties do not cover or include site services, pipe work, cabling and connections. Atosa Catering Equipment UK Ltd will not be liable forany loss or damage (loss of profit or otherwise) or any other claims for compensation arising from warranty issues.
    
  • Warranty start dates for bulk orders is the responsibility of the Dealer to notify Atosa Catering Equipment UK Ltd when a unit has been sold.The Dealer will send proof of the sale and detail within 14 days. (Bulk orders will send proof within 3 months) to activate the warranty.
    
  • Warranties are only applicable to the original end user delivery address, should the unit be relocated to a different location, the warranty then becomes void.
    
  • Atosa Catering Equipment UK Ltd UK Limited will not be liable for the parts failure in any of the following events and does not cover and will be chargeable:

• In relation to the refrigeration, fans, condensers, and units must be properly maintained, always serviced and kept clean and free of blockages

• Bench fridges and freezers must be placed no nearer than 100mm to walls or other equipment

• Alteration, replacement or repairs to parts without the written consent from services@Atosauk.com

• The defect arises because of fair wear & tear, willful damage, negligence, or abnormal storage or working conditions

• Product or parts subject to misuse, abuse, overloading, alteration, power surges, damage, acts of God, general wear & tear, not beingmaintained, evidence of service history, pre-existing defects, or operation outside accepted normal conditions such as high ambient temperatures.

• Gaskets, cabinet doors, counter drawers, handles, refrigerant, liquid line driers, shelves, tray slides, ladder rack and fixings, unit cover,castors and legs, cabinet shell, electric bulbs, fuses, keys, glass, filters, mains plug, lead and other consumable parts.

• Products where the Warranty Engineer is denied access to the equipment for inspection or servicing at a convenient time.

• Products where the customer has not properly maintained the equipment in accordance with instructions, literature or directions issuedby Atosa Catering Equipment UK Ltd, such as failing to clean the condenser on a regular basis.

• Fuse blown.

• No fault found, abortive calls for whatever reason.

• Charges incurred by engineers for parking will be passed on to dealers.

8. Selling Regulations

• Atosa Catering Equipment UK Ltd is a seller of commercial catering equipment, purchasing from us is a commercial (business to business purchase) and is not covered by the Consumer Contracts Regulations (formerly The Distance Selling Regulations) which applies to business to consumer sales.

9. Liability

• The Customer agrees that Atosa Catering Equipment UK Ltd will not be liable for any losses or damage suffered by the Customer/Dealer, including but not limited to damage neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Dealer. Atosa Catering Equipment UK Ltd will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude Atosa Catering Equipment UK Ltd statutory liability for injury or death.

• Goods sold are not insured for delivery unless otherwise confirmed by Atosa Catering Equipment UK Ltd Catering Equipment UK Limited.

10. Website Content

1. We aim to make all product data, information and imagery as accurate as possible on our website and brochures. However, there may besome variation between the product information on the website or brochure and the final delivered product. We make every effort to keep allproduct information as accurate as possible to reflect what will be supplied but due to changes in manufacturers product lines, development and their own product information and marketing material, there can be some differences. Atosa Catering Equipment UK Ltd is not liable for any inaccuracies.

1. All content, text, images, videos and materials belong to Atosa Catering Equipment UK Ltd and our partners and suppliers. You are onlyable to view, print, copy and distribute content published by Atosa Catering Equipment UK Ltd so long as you acknowledge and agree to:

• Use the information for your own, non-commercial purposes.
  • Credit all copyrighted material to Atosa Catering Equipment UK Ltd.

Information published on our website can be changed or withdrawn at any moment and without notice. Atosa Catering Equipment UK Ltd. is not liable for any inaccurate information.

1. No person or computer is permitted to bypass any technical protections that we institute, or access, use or scrape the website by anyautomated means. Only those that are companies acting as a search engine may crawl our website for the sole purpose of creating a publicly accessible search index.

11. Payment

1. Payment must be received for the total invoiced amount for order placed, including any applicable charges for carriage before order can beaccepted, unless agreement otherwise has been confirmed in advance in writing. If you are an account customer, payment shall be made in full within 30 days of the invoice date; time shall be of the essence for payment. Credit facilities may be revoked at the absolute discretion of the Company, and all outstanding balances will be payable immediately.
   
   1. Any queries relating to invoices must be made within 21 days of date of original invoice.

12. Payment Default

1. if the customer defaults in payment by the due date of any amount payable to Atosa Catering Equipment UK Ltd, then all money which would become payable by the dealer to Atosa Catering Equipment UK Ltd at a later date on any account, becomes immediately due andpayable without the requirement of any notice to the dealer, and Atosa Catering Equipment UK Ltd may without prejudice to any of its otheraccrued or contingent rights:

• charge the dealer interest on any sum due at the prevailing rate pursuant to the Late Payment of Commercial Debts (interest) Act 1998 (c.20) plus compensation charges for the period from the due date until the date of payment in full.

1. for a debt less than £1000, the sum of £40.

1. for a debt of £1000 or more, but less than £10,000, the sum of £70.

1. for a debt of £10,000 or more, the sum of £100.

• charge the dealer for, and the dealer must indemnify Atosa Catering Equipment UK Ltd from, all costs and expenses (including without limitation all legal costs, collection agency costs and expenses) incurred by it resulting from the default or in taking action to enforce compliance with the terms or to recover any goods:
  
• cease or suspend supply of any further goods or services to the dealer; and
  
• by notice in writing to the Dealer, terminate any agreement with the Dealer.
  
• collect any unpaid for goods.

1. The Dealer shall make all payments due under the contract (without any right of set-off, deduction or withholding whatsoever.)
   
   1. No payment shall be deemed to have been received until the company has received cleared funds.
      
   1. If the dealer fails to pay the company any sum due according to the contract, the dealer will be liable to pay interest to the company of such sum from the due date for payment and shall accrue at the rate of 4% above the Bank of England base rate until payment is received in full.
      
   1. All unpaid cheques returned by the bank will incur an administration fee of £25.00, which will be levied to the account.

13. Overpayments and Refunds

1. Time limit for claims. If a customer overpays or is owed a refund for any reason, it is their responsibility to notify us in writing and request reimbursement. Under the Limitation Act 1980, claims for repayment must be made within six (6) years from the date of the overpayment.

1. Failure to raise a claim. If a claim is not raised within this statutory timeframe, the company shall have no legal obligation to process or refund the overpaid amount.

1. Customer Responsibility. It is the customer’s duty to review invoices, statements, and payments made to ensure accuracy. We will not be held liable for any unclaimed overpayments beyond the statutory limitation period.

1. Exceptions. In cases where a refund request is acknowledged by the company in writing before the expiration of the limitation period,we may, at our discretion, process the claim within a reasonable timeframe.

1. The Buyer shall make all payments due under the Contract (without any right of set-off, deduction or withholding whatsoever),

1. No payment shall be deemed to have been received until the Company has received cleared funds.

1. If the Buyer fails to pay the Company any sum due according to the Contract, the Buyer will be liable to pay interest to the Company of such sum from the due date for payment and shall accrue at the rate of 4 per cent above the base rate from time to time of HSBC Bank plc until payment is received in full.

1. All unpaid cheques returned by the bank will incur an Administtation fee of £25.00, which will be levied to the account.